Shipping policy

SHIPPING POLICY

Last updated: August 25, 2026

This Shipping Policy provides information about order processing, shipping charges, delivery estimates, and shipment-related concerns for purchases made from Toki Glow.

1. Where We Ship

Toki Glow currently delivers to valid addresses within the United States. International delivery is not available at this time.

Shipping options for Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO addresses, and certain remote areas may be restricted. Available services will be shown during checkout based on the delivery address.

2. Order Processing

Orders are normally processed within 1–2 business days after payment and order information have been verified.

Business days are Monday through Friday, excluding U.S. federal holidays. Processing time occurs before carrier transit time begins. Orders may require additional time when payment, inventory, fraud-prevention, or address verification is necessary.

3. Delivery Methods and Rates

Toki Glow offers the following shipping options:

Standard Shipping — Orders from $0.00 to $69.99
Estimated transit time: 3–5 business days
Shipping fee: $8.00 USD

Standard Shipping — Orders of $70.00 or more
Estimated transit time: 3–5 business days
Shipping fee: Free

Express Shipping — Eligible U.S. orders
Estimated transit time: 2–3 business days
Shipping fee: $15.00 USD

Express Shipping may not be offered for every product, destination, or address type. Customers can select only the shipping methods displayed at checkout.

Eligibility for free Standard Shipping is determined by the qualifying merchandise subtotal after discounts and before taxes or shipping charges.

4. Overall Delivery Estimate

When order processing and carrier transit are combined, the estimated total delivery times are:

Standard Shipping: 4–7 business days
Express Shipping: 3–5 business days

These timeframes are estimates and do not represent guaranteed delivery dates. Holidays, severe weather, emergencies, carrier disruptions, high order volumes, or circumstances outside our reasonable control may cause delays.

5. Confirmation, Tracking, and Split Shipments

An order confirmation will be sent to the email address provided during checkout. After the package is transferred to the carrier, a shipping confirmation containing available tracking details will be issued.

Tracking information may require up to 48 hours to begin displaying carrier activity.

Products from the same order may occasionally be shipped in separate packages. When this happens, customers may receive more than one tracking number and packages may arrive on different dates.

6. Correct Shipping Information

Customers are responsible for providing an accurate and complete shipping address. Apartment numbers, suite numbers, ZIP Codes, and other delivery details should be checked carefully before the order is submitted.

Please contact Toki Glow immediately if an address correction is required. We will make a reasonable effort to update the information, but changes cannot be guaranteed after fulfillment begins.

If a package has already shipped, address changes or redirection requests are subject to carrier availability. Additional charges may apply when permitted by law, unless the problem was caused by Toki Glow.

7. Changes and Cancellation Requests

Requests to change or cancel an order must be submitted as soon as possible. Approval is not guaranteed because orders may enter processing shortly after purchase.

If an order is successfully canceled before shipment, the applicable refund will be issued to the original payment method. Orders that have already shipped must be handled according to our Return and Refund Policy.

8. Delays Before Shipment

If we cannot ship an order within the timeframe stated in this policy, we will notify the customer and provide a revised shipping date or explain that a revised date is not currently available.

Customers may agree to wait or cancel the affected order for a full and prompt refund to the original payment method. If required consent cannot be obtained, Toki Glow will cancel and refund the unshipped order in accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule and other applicable laws.

9. Delayed or Lost Packages

Carrier delays may occur after an order has been shipped. If tracking stops updating for an unusual period or indicates a possible loss, please contact us with the order number and tracking details.

Toki Glow may open an investigation with the carrier. Based on the investigation and applicable consumer law, the available resolution may include a replacement, refund, or another appropriate remedy.

10. Tracking Shows Delivered but Package Is Missing

When tracking shows “delivered” but the package cannot be located, please:

Verify the delivery address shown on the order.
Check entrances, mailboxes, parcel lockers, and other secure areas.
Ask household members, neighbors, or building personnel.
Contact the carrier for delivery confirmation.
Allow up to 48 hours, as some shipments may be scanned shortly before final delivery.

If the package is still missing, contact Toki Glow for assistance. The suggested waiting period does not reduce any rights available under applicable law.

11. Damaged, Incorrect, or Incomplete Orders

Customers should inspect their packages promptly after arrival. If a product is damaged, incorrect, or missing, contact us as soon as possible, preferably within seven calendar days of delivery.

Please provide the order number, details of the issue, and clear photographs of the product, shipping label, and packaging when available. Keep the original packaging until the review is completed. This reporting request does not limit any non-waivable consumer rights.

12. Undeliverable and Returned Shipments

A carrier may return a package because of an incomplete address, refused delivery, unsuccessful delivery attempts, or failure to collect the shipment.

If an order is returned to us, please contact Toki Glow to discuss the available resolution. Additional postage may apply to reship an order returned because of customer-provided information or refusal of delivery. No additional shipping fee will apply if the return resulted from an error made by Toki Glow.

13. Taxes and Checkout Amounts

Product prices, discounts, shipping charges, and applicable sales or use taxes will be displayed during checkout.

Taxes on merchandise and shipping charges will be calculated according to the destination and applicable tax requirements. Customers will not be charged an undisclosed shipping fee after checkout has been completed.

14. Returns and Refunds

Returns, exchanges, and refunds requested after delivery are governed by our separate Return and Refund Policy. This Shipping Policy does not restrict any rights that cannot be waived under applicable consumer law.

15. Contact Details

For questions about shipping or assistance with an order, please contact:

Trade name: Toki Glow
Email: support@tokiglow.online
Address: 7145 Truchas Peak Trl, Fort Worth, TX 76131, United States
Phone: +1 (405) 413-1333